Delivery options
In Stock - DPD Next day delivery:
When you order a bike or goods that we have in stock at our local warehouse, you can expect to receive it the following day.
In Stock - 2-4 delivery (supplier stock):
When you order a bike or goods that is currently in stock with our supplier, delivery typically takes 2-4 days. We aim to get your bike to you as efficiently as possible, ensuring a smooth delivery process.
Disclaimer:
Please note that while we strive to provide next-day delivery for bikes in stock, there may be rare occasions where factors beyond our control could affect delivery times.
We appreciate your understanding and assure you that we will do our best to expedite the delivery process.
Delivery Agents:
For bike deliveries, we use DPD's next-day service. Once your order is processed, you will receive a tracking number. DPD will then contact you directly with tracking details, ensuring you're informed every step of the way.
WARRANTY INFORMATION
Before you start, time for a quick disclaimer. This is a general overview of warranties and each manufacturer varies in timescales and on cover. We advise you call or email us as soon as a problem occurs.
We chose our brands because of their renowned high build quality and reliability. Saying this we do understand bicycles are made of many different components which need to be maintained and can encounter technical issues. And this is where we can help!
What is the warranty?
All of our electric bikes include a manufacturer's warranty. The warranty includes the electrical components (motor, controller and battery) for 2yrs. The warranty on the frame depends on the manufacturer, usually between 2-5 years.
What is not considered warranty?
It is useful for you to know what is not covered, warranty does not cover normal wear and tear, alteration, accident, misuse, improper maintenance or neglect such as corrosion due to storage outdoors or damp conditions or commercial use (e.g. hiring).
Stripped pedal threads (where the user fits pedals) are not considered warranty cases, they should be carefully fitted and fully tightened as per our setup procedure.
Consumable items such as brake pads, discs, spokes, chains, cassettes, sprockets, bearings, inner tubes, wheels truing and tyres are not considered warranty items and should be maintained or replaced in accordance with wear rates and maintenance schedules.
Bikes are warrantied for normal riding within the activities for which they were designed. However failures or damage occurring during crashing or activities such as stunt riding, jumping or over loading are not covered by warranties.
Please contact us as your first port of call and we will be able to advise you further.
Contact Us
ONLINE FINANCE* AVAILABLE